Category: faqs

  • DAMAGES & COMMUNICATION

    On the day of a booking it is the responsibility of the location owner to communicate directly with the production lead.

    The location owner is required to meet with the production lead on arrival and carry out a walk through. We advise allowing at least 15 minutes prior to the start time to allow for this. At this walk through the location owner should clarify where everything is, how to operate it and highlight anything important. At this stage the production lead may ask about moving items, wifi passcodes and lighting switches.

    Please ensure you leave your contact details with the production lead and clarify how much notice you need should they require additional time.

    Ensure that you agree any access you may need during the day during the shoot and the time you will be returning. Productions should never leave the property before the agreed time without notifying you. Sometimes the production may need to run over in timings, if this is not possible due to other commitments you may have you must make the production lead aware of this as they will assume they can stay beyond the time booked if running late.

    The location owner must be back at the property at least 15 to 30 mins prior to the end time or contact the production lead to ensure the production are on time and ready to finish up. A walk through must be carried out by the location owner with the production lead prior to the production leaving the property. This is so any damages or issues can be identified.

    Here is the process for dealing with any damages or issues that may occur during a shoot:

    1. Please return to the property approximately 15 minutes prior to the agreed end time to ensure a post-shoot walkthrough can be completed with the production lead.
    2. If any damage has occurred, discuss it directly with the production lead and agree an appropriate resolution.
    3. Notify SoScout immediately and outline both the issue and the resolution agreed with the production team.
    4. If the production team leaves before a walkthrough can take place, contact the production lead immediately after the shoot to discuss any damages or issues identified.
    5. Damage claims cannot always be resolved if reported more than 24 hours after the production has left the property. It is therefore crucial that any damage is identified and reported as soon as possible so we can notify the production immediately.

  • WHATS THE SETUP PROCESS?

    SUBMIT YOUR SPACE

    You can submit your space for review by our team here.

    Please select 5 high-quality photos that clearly showcase the interior of the space. While we occasionally receive requests for impressive exteriors or landscapes, these are almost always paired with the need for a strong interior for practical shooting purposes. It’s also important that your photos include both the floor and ceiling in the frame—this helps us assess the height and overall suitability of the space. Close-up detail shots aren’t necessary at this stage.

    WHAT HAPPENS IF MY SPACE IS ACCEPTED?

    Once your property is approved, you’ll receive a welcome email and begin our onboarding process. You’ll get access to the SoScout Dashboard, where you can manage your location profile. As part of onboarding, you’ll complete an Intake Form, a House Rules form and sign our Location Agreement Contract, which outlines the terms and conditions for being on the platform. Through your Dashboard, you’ll also upload your photos and any available floorplans and update your contact details. If you need support with setting rates, we’re here to help guide you through the pricing process via the Instant Chat in your Dashboard.

    CAN I WORK FROM HOME WHEN I HAVE A SHOOT?

    For still shoots, absolutely, in fact we recommend that a property owner remain present if possible. Working from home is ideal. However it is not recommended in the case of audio recording, film productions and interview recordings.

    DO I HAVE TO OFFER THE WHOLE PROPERTY?

    No, most shoots only require certain areas for a shoot. Access to spaces will be stipulated in the Location Release Contract we create for your location however the spaces available as standard should be reflected with the rate.

  • FEES & RATES

    IS THERE A SIGN UP FEE?

    There is no sign up fee. When a booking is secured there is a minimum 4% admin and handling fee.

    HOW MUCH CAN I EARN FROM A SHOOT?

    Depending on the property, location and the nature of the shoot it can be anywhere from €400 to €2K per day.

    DO I PAY TAX?

    SoScout will charge VAT for services for each booking but it is up to each property owner to review their personal tax requirements.

    HOW & WHEN DO I RECEIVE PAYMENT?

    Payout fees can be up to 30 days post booking. The date of the payout is indicated at the time of the booking. Payments are made directly in to the account details provided by the property owner.

    WHAT DOES THE HOURLY RATE ON THE WEBSITE COVER?

    The hourly rate displayed on the website is the total amount charged to the production company. This total is made up of:

    A 25% agency fee paid by the production company to SoScout and the location fee paid to the homeowner (SoScout deduct a 4% handling fee from the homeowners payout fee)

  • WHAT HAPPENS ON A SHOOT DAY?

    HOW SHOULD I PREPARE MY PROPERTY?

    The property should be clean and organised and reflect the photos provided on the website. Remove all personal items that you do not want to be interfered with. The bathrooms should be fully stocked with toilet roll and hand soap. The crew should have access to tea/coffee making facilities and drinking water. Bin liners, kitchen roll and handcloths should be left out. No guests, kids or pets to be present during a shoot. A property owner or their nominated contact must be present on the day(s) of booking at the start time and at the wrap time indicated.

    HOW LONG DOES A SHOOT TYPICALLY LAST?

    A standard shoot day is 9 to 5 but each shoot can require an earlier or later start. There are some shoots that require more than one day but each enquiry will be reviewed with the property owner prior to finalising a booking.

    WHAT HAPPENS IF THERE ARE DAMAGES?

    All productions are required to have insurance and will be responsible for any damages incurred by them. This will be included in each property owners T&Cs and contract. SoScout Agency Ltd do not carry insurance for bookings. SoScout Agency Ltd facilitate a process that ensures each production agrees that they are responsible for the insurance of all cast and crew on location and that they cover all costs for damages incurred.

    CAN I CANCEL BOOKING?

    Yes but we urge as much notice as possible as it has a serious knock on affect. When you sign up you to be a location property reliability is essential. Productions prepare and commit to a number of sub contractors and a cancellation can cause severe loss of monies. Any bookings cancelled within 48 hours of the shoot day will incur a fine. Please refer to the cancellation policy

  • I DON’T HAVE PROFESSIONAL PHOTOS, WHAT DO I DO?

    GREAT PHOTOS MATTER

    Investing in high-quality photography significantly increases bookings and helps your listing stand out. There are three ways to get the right images:

    1. Hire a Photographer – You’re welcome to use your own photographer. Once onboarded, you’ll find a guide in your Dashboard that outlines exactly what booking agents look for when selecting a location.
    2. Use a SoScout Verified Photographer – We can provide a quote for one of our professional photographers to shoot your space, including a video walkthrough.
    3. Take Your Own Photos – Once you are onboarded, there’s a step-by-step guide in the ‘Useful Files’ section of your Dashboard that explains how to capture great photos using a good-quality smartphone.

    It’s essential we have clear photos of all areas available for shooting, as this is the first thing agents ask about. While your full set doesn’t need to be perfect, we do require a strong selection of high-quality images to promote your space effectively. Any additional images can be used to provide more detail once an enquiry comes through. Any rooms or spaces available will require photography. Any rooms or spaces without photography will have a direct effect on the number of enquiries and rate.

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